FAQs

Up to five physiotherapy treatments can be claimed under Medicare each year if you are eligible for a care plan from your doctor. To be eligible you need to have a chronic condition. Discuss with your doctor if you are eligible and if so ask for a referral to us.

For our current list of fees please ring our clinic.

  • Private patients - Check with your health fund to see if you are eligible to receive a rebate for physiotherapy.
  • If you are injured at work, Workcover will pay for your physiotherapy expenses.
  • DVA patients are fully covered.
  • Sports Injuries - You may be covered through your sporting association’s insurance.
  • Motor Vehicle Accidents - You may be covered under the Third Party scheme. Filling out an accident notification form within twenty eight days of the accident enables you to claim immediately up to $5,000 of treatment expenses. Please ring our clinic if you need more information.
  • Medicare - Provides rebates for up to five treatments for patients on a care plan (see above).

Our practice provides a discount for pensioners and the unemployed. If you are under financial hardship please discuss this with your physiotherapist.

Physiotherapists are experts in diagnosing pain due to disorders of the musculoskeletal system (see Conditions Treated). If you have back pain, neck pain, RSI, tendonitis, arthritis or in fact any pain, stiffness or weakness of any muscle or joint, you will benefit from seeing a physiotherapist.

Private patients do not require a doctors referral to obtain physiotherapy. However we work closely with medical practitioners in the local area and we will refer you to your doctor if necessary.

Doctors also involve physiotherapists in the management of musculoskeletal disorders. If you are being treated for a musculoskeletal condition, ask your doctor if a visit to Austens Physiotherapy would help.

Patients need a doctors referral to be covered under DVA, Workcover, Medicare and Third Party.

Please allow 45 minutes to 1 hour for your first consultation. Please bring any x-rays or other investigations relevant to your current problem with you.

At the first consultation we will:

  • Review your medical history.
  • Give you a thorough physical examination.
  • If necessary order x-rays or scans.
  • Make a diagnosis and answer your questions.
  • Select an appropriate treatment to relieve pain and regain movement.
  • Teach you techniques to use at home to manage your problem.
  • Refer you for alternative treatment if physiotherapy is not the best option.

Physiotherapists treat a wide range of problems including:

  • Back pain, neck pain, sciatica
  • Joint pain – e.g. shoulder, knee, ankle, elbow
  • Muscle pain e.g. hamstring tears, fibromyalgia
  • Sporting injuries
  • Continence issues
  • Lymphoedema
  • Work injuries
  • Falls/Balance problems
  • Splinting, waterproof casting
  • Rehabilitation post surgery (e.g. total knee replacement/reconstruction, shoulder surgery)
  • Post Fracture management

If you have had an operation on a joint or had a fracture you should see a physiotherapist. We have expertise in helping patients recover from surgery and fracture. READ MORE

Low back pain is one of the most common conditions with which patients present to a physiotherapist – and for good reason. Scientific research continues to assert the effectiveness of physiotherapy interventions in the management of both acute and chronic back pain. READ MORE

At Austens Physiotherapy we specialise in using acupuncture to treat pain from musculoskeletal conditions. Any musculoskeletal pain can respond favourably to acupuncture. READ MORE

Research has proven that specific exercises to retrain the deep core muscles using diagnostic ultrasound has shown a 50% reduction in the recurrence rate of back pain compared with a control group over a 3 year period. READ MORE

Yes. We will design an exercise program for you to do at home to help accelerate your recovery and prevent recurrences. READ MORE

If you suffer an injury at work that impairs your ability to do your job you should see a physiotherapist. Richard and Janine have rehabilitated thousands of injured workers safely back to work. READ MORE

At Austens Physiotherapy we emphasise a hands on approach. We use techniques like mobilisation, manipulation, massage and acupuncture to free up stiff joints, ease tight muscles, relieve pain and get you moving again. READ MORE

APA musculoskeletal physiotherapists are physiotherapists who have undergone further rigorous post graduate training usually at Masters level in the diagnosis, management and treatment of musculoskeletal injuries.

Only physiotherapists who have undergone the additional training can use the title “Musculoskeletal Physiotherapist.”

Physiotherapists are now using diagnostic ultrasound in the rehabilitation of back pain and the pelvic floor for continence issues (known as rehabilitative ultrasound imaging). READ MORE